Responsible Gaming: How to Stay in Control

Online gaming should remain a form of entertainment. It should not interfere with your finances, work, relationships or everyday responsibilities.

Responsible gaming means making informed decisions about how much time and money you spend, recognising when your habits begin to change and taking a break when necessary.

SlotPesa encourages players to stay aware of their activity and use the available support options whenever gaming no longer feels controlled.

What Does Responsible Gaming Mean?

Responsible gaming is not only about how much money you spend. It also includes the time you spend playing, the reasons you choose to play and the effect gaming has on other parts of your life.

Playing responsibly means:

✓ Treating gaming as entertainment, not a source of income
✓ Using only money you can afford to lose
✓ Setting personal limits before you start playing
✓ Keeping track of your deposits, withdrawals and gaming activity
✓ Avoiding attempts to recover losses by immediately continuing to play
✓ Taking regular breaks
✓ Asking for support when staying in control becomes difficult

You can read the complete SlotPesa Responsible Gaming Policy for more information about the available safety measures.

Set a Budget Before You Play

Decide how much you can comfortably spend before opening a game.

Your gaming budget should never include money needed for food, rent, transport, bills, debt payments, education or other essential expenses.

Once you reach the amount you planned to spend, stop playing. Do not increase your budget because of a loss or because you believe the next game will recover the money.

A limit is useful only when you follow it.

Keep Track of Your Time

It can be easy to lose track of time while playing, especially when games move quickly.

Before you begin:

1) Decide how long you plan to play.
2) Set an alarm or reminder.
3) Take regular breaks.
4) Avoid playing for long, uninterrupted periods.
5) Stop when the planned time has ended.

Gaming should not replace sleep, work, family time, hobbies or other important activities.

Check Your Gaming Activity

Reviewing your account activity can help you understand how much money you have deposited, withdrawn and spent.

SlotPesa players can open the Transactions section of their account to review daily deposits and withdrawals. Looking at the full record gives you a clearer picture than relying on memory.

Log in through the SlotPesa website and check your transaction history regularly.

Ask yourself:

✓ Am I spending more than I planned?
✓ Am I playing more frequently than before?
✓ Am I trying to recover previous losses?
✓ Is gaming affecting my other financial responsibilities?

If the answer to any of these questions is yes, it may be time to reduce your activity or take a break.

Do Not Chase Losses

Chasing losses means continuing to play or increasing the amount spent in an attempt to win back money that has already been lost.

This can turn a planned entertainment expense into a much larger financial problem.

Every game has an uncertain outcome. A previous loss does not make the next result more likely to be a win.

If you lose the amount you planned to spend, stop for the day. Do not borrow money, use funds intended for essential expenses or make additional deposits to recover the loss.

Avoid Playing When You Are Emotional

Your mood can affect your decisions.

Avoid playing when you are:

✓ Angry
✓ Stressed
✓ Upset
✓ Lonely
✓ Under the influence of alcohol or other substances
✓ Trying to escape a personal or financial problem

Gaming should not be used as a way to manage difficult emotions. If you notice that you mainly play when you feel distressed, step away and choose another activity or speak with someone you trust.

Warning Signs to Take Seriously

Changes in behaviour can indicate that gaming is becoming difficult to control.

Warning signs may include:

✓ Spending more time or money than intended
✓ Hiding gaming activity from family or friends
✓ Borrowing money to continue playing
✓ Neglecting work, studies or personal responsibilities
✓ Losing interest in other activities
✓ Feeling restless or frustrated when unable to play
✓ Returning immediately after a loss to try to win the money back
✓ Experiencing financial stress because of gaming

One sign does not automatically mean that someone has a gambling problem. However, repeated signs should not be ignored.

The official Responsible Gaming Policy includes additional questions that can help you review your behaviour honestly.

Take a Break When You Need One

Taking a break is a responsible decision.

You may decide to stop playing for a day, a week or a longer period. During the break, avoid checking games and promotions, and focus on other activities.

A break can help you:

✓ Review your recent spending
✓ Understand what triggered your activity
✓ Restore your normal routine
✓ Decide whether you are comfortable returning

If a short break is not enough, consider requesting self-exclusion.

How Does Self-Exclusion Work on SlotPesa

Self-exclusion allows you to temporarily close your SlotPesa account for an agreed period.

During the confirmed self-exclusion period, you cannot reopen the account or create another account to continue playing.

To request self-exclusion:

1) Contact SlotPesa at karibu@slotpesa.co.tz or through Live Chat.
2) Provide the necessary account details.
3) State that you want to request self-exclusion.
4) Discuss the preferred closure period with the support team.
5) Wait for confirmation that the self-exclusion period has started.

Before closing the account, SlotPesa may need to check your available balance and any pending activity. If money remains in the account, the support team will explain the available withdrawal options.

More details are available in the SlotPesa Responsible Gaming Policy.

Protect Minors from Gaming

SlotPesa is strictly for users aged 18 and above.

To prevent access by minors:

✓ Never share your username, password or account details.
✓ Do not leave your account open on an unattended device.
✓ Avoid saving your password on a shared device.
✓ Protect your phone or computer with a password.
✓ Log out after using a shared device.
✓ Explain the risks of underage gambling to children.

If you suspect that a minor is using a SlotPesa account, contact karibu@slotpesa.co.tz.

You can also find general account and security information on the SlotPesa FAQ page.

A Simple Responsible Gaming Routine

Before playing:

1) Set a spending limit.
2) Set a time limit.
3) Use only money you can afford to lose.

While playing:

1) Follow your limits.
2) Take regular breaks.
3) Do not chase losses.
4) Stop if you feel stressed or frustrated.

After playing:

1) Review your activity.
2) Check your transaction history.
3) Take a break if you exceeded your limits.
4) Contact support if you need help controlling your activity.

Keep Gaming Safe and Controlled

Responsible gaming starts with awareness.

Know how much time and money you are spending, pay attention to changes in your behaviour and take action early if gaming begins to affect your daily life.

If you need a break or want to request self-exclusion, contact SlotPesa through Live Chat or email karibu@slotpesa.co.tz.

Read the full Responsible Gaming Policy.

18+ | Play responsibly